Return Policy

At Nutrivia, we want you to feel confident when shopping with us. We stand behind the quality of our products and work hard to make sure every order arrives correctly and in good condition.

Returns

Because Nutrivia sells health and supplement products, we are unable to accept returns of opened, used, or consumed items for safety and quality-control reasons.

All sales are considered final unless the product arrives damaged, defective, or incorrect.

To request a return, please contact our support team at info@shopnutrivia.com with your order number and reason for the return before sending anything back.

Non-Returnable Items

For health, safety, and sanitary reasons, the following items are not eligible for return:

• Opened or used products

• Products with broken safety seals

• Items marked as final sale

• Gift cards

• Promotional or free items

• Subscription orders that have already shipped

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@shopnutrivia.com and include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

If approved, we will offer a replacement, store credit, or refund at our discretion.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Original shipping charges are non-refundable, unless the return is due to an error on our part.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.

We recommend using a trackable shipping method, as Nutrivia is not responsible for returns lost in transit.

Order Cancellations

Orders may only be canceled if they have not yet been processed or shipped. Once an order has been submitted to fulfillment, we may no longer be able to cancel it.

To request a cancellation, contact us as soon as possible at info@shopnutrivia.com.

Refused Deliveries / Undeliverable Packages

If a package is refused or returned to us due to an incorrect address provided by the customer, failed delivery attempts, or refusal to accept the shipment, any refund issued may be reduced by the original shipping cost and any return-to-sender fees.

Chargebacks

If you experience any issue with your order, we encourage you to contact us first so we can make it right. Filing a chargeback without first contacting our support team may delay resolution of your case.

Contact Us

For any questions about returns, refunds, or your order, please contact us at:

Nutrivia Support
Email: info@shopnutrivia.com
Website: nutriviashop.com